Frequently Asked Questions ONCL | PC Image
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PC Image E-Store email & WhatsApp available hours: 9am - 6pm (Mon - Fri, exclude Public Holidays)
WhatsApp Only : +60111-0808456 (EM) +6011-20912974 (WM) (E-Store Inquiry Only)
WhatsApp Only : +60111-0808456 (EM)
+6011-20912974 (WM) (E-Store Inquiry Only)
Frequently Asked Questions ONCL

Frequently Asked Questions for Order Now Collect Later (ONCL)

 

Will there be instances where my order is not ready on schedule?

Yes, there may be delays. This typically occurs during:

  • Surges in order volume (e.g., during major sales events).
  • Inventory transfer lead times between different warehouse locations.
  • Other unforeseen logistical adjustments.

 

Note: Please verify your order status in your online account before heading to the store. If you have any questions, feel free to reach out to our Customer Service team.

 

How long will the store hold my reserved items?

Orders scheduled for in-store pickup will be held for 7 days.

  • If you have not collected your order by the end of the 7th day, a store agent will contact you.
  • The order will then be dispatched for direct delivery, and additional delivery costs will apply.

 

Can family or friends collect my parcel on my behalf?

Yes, they can.

  • Please provide the ID/NRIC information of your representative to our Customer Support team prior to collection.

 

Can I cancel my order?

Please note that we are unable to accommodate cancellations once an order has been prepared for dispatch.

  • Any voucher codes used in a cancelled order will not be refunded or reinstated.
  • For further inquiries, please contact our Support Team at whatsapp or email.

 

Can I return items bought through Store Pickup?

Items are returnable within 7 working days from the day of collection if they meet the following criteria:

  • Incorrect: The item, model, or color is different from your order summary, or there are missing parts.
  • Damaged: The item is physically damaged upon receipt.
  • Defective: For technical defects, please consult our store staff or support team for further advice. 

 

Return Requirements:

  • Items must be returned within 7 working days with proof of purchase.
  • Items must be in new condition and returned in their original packaging with all accessories, manuals, and free gifts.
  • Packaging must be unused, unmarked, and not defaced. Items returned without the original box will be processed as a warranty claim rather than a refund.

 

What if an item is not eligible for Store Pickup?

If an item cannot be checked out via the pickup service, we may contact you to:

  • Arrange collection at an alternative outlet (subject to stock availability).
  • Proceed with standard delivery (additional shipping charges may apply).